Streaming service DStv Now crashed suddenly during the broadcast of the opening match of the Rugby World Cup 2019 between NewZealand and South Africa on MultiChoice’s SuperSport channel.
MultiChoice said there was “a problem with the influx of fresh logins on the platform which had to be individually verified.” A message on the channel read: “Sorry, we are unable to play this video right now, something went wrong on our side.”
The streaming service has crashed repeatedly, leaving subscribers unable to watch the premiere episode of the final season of Game of Thrones on M-Net (DStv 101), the finale of The Bachelor SA on M-Net, the English Premier League final, Formula 1 racing and The Voice SA.
Stacey Venter, marketing specialist at MultiChoice’s Connected video division, said: “We are aware of the issues with DStv Now and understand how frustrated our customers are feeling.”
MultiChoice corporate affairs representative Nthabiseng Serote said: “We would like to apologise to some of our DStv Now customers who were unable to access the platform for the Springbok Rugby World Cup 2019 match against the All Blacks. All customers that were logged in ahead of the start of the match were able to view the game seamlessly.
“Our engineering team has been working tirelessly ahead of the Rugby World Cup to ensure preparedness for a record number of online viewers. Our DStv Now app goes through a series of checks during a user’s login to verify the user, their password, package etc. This verification process is quite critical to ensure that our customers are able to have access to the platform for their entertainment requirements.”