MultiChoice workers are making plans to stage a nationwide strike to protest at job cuts at the company.
The move comes weeks after MultiChoice revealed its intention to retrench more than 2,000 employees in its call centres and walk-in customer service centres.
According to the Information Communication Technology Union (ICTU), the underpaid workers of MultiChoice SA have decided to stand up for their rights even though the strike will affect all of MultiChoice’s 7.7 million DStv customers in South Africa who have made payment or service queries.
“This strike comes at the time when MultiChoice has deployed new integrated billing system on August 21 and it is experiencing its own failures,” the ICTU said.
“It is expected that the strike action will be adding fuel to the fire and ICTU will not stand on the sidelines and allow workers to be retrenched for fictitious reasons.
“What irritates workers most is that MultiChoice has secretly entered into a third-party agreement to service clients to perform current functions yet they claim technological usage is the reason to retrench.”
Joe Heshu, MultiChoice’s executive for corporate affairs, expressed disappointment at the strike call and said that the group would continue consulting with labour on the proposed restructure in the customer care division.
“This would be under the guidance of the commissioner appointed by the Commission for Conciliation, Mediation and Arbitration, in line with the Labour Relations Act,” said Heshu.
“The threatened strike action is not only unprotected, it is also illegal. We call on all parties to act in a manner that will ensure the best outcome for impacted employees.”