MultiChoice unveils GOtv mobile app
Pay TV company MultiChoice has launched a mobile app that allows its customers of its digital terrestrial platform, GOtv, to make changes to their accounts.
MyGOtv is available as a free download via the iOS and Android app stores.
MultiChoice CEO John Ugbe said the app would enable customers to manage their accounts, including the ability to make payments, check balances, change packages and manage viewing preferences.
“The new app will form part of the numerous digital platforms that are innovative and functional to meet the ever-changing needs and demands of our valued customers,” Ugbe said.
“And with the start of season four of reality TV show Big Brother Naija, customers get 100 additional votes to keep their favourite housemate in the competition when they vote via the MyGOtv app.
“By enabling customers to independently manage their accounts, we expect to see a reduction in queries and queues at call centres, thereby freeing up our customer-facing staff to provide improved one-on-one support to those customers who require it. Our goal is to provide an accessible, affordable and efficient platform for self-service to improve overall customer experience when engaging with GOtv.”
Ugbe added that he functionality of the app would be continuously worked on and updated to adapt to technological advancements and improve the user experience.