MultiChoice lays off 1,000-plus staff
Pay TV company MultiChoice has let go of more than 1,000 employees in its call centres and walk-in customer service sites in a bid to restructure its customer service delivery model.
The news comes after the company revealed it intended to retrench more than 2,000 of its staff in June last year.
MultiChoice had said that DStv subscribers were not fully utilizing the MultiChoice call centres while the walk-in customer service centres had fewer customer visits.
The company said it has shed just over 1 000 workers who accepted voluntary severance packages. Another 1,000 decided to accept various positions within the company’s structure.