MultiChoice begins retrenchment process

Pay TV operator MultiChoice has held its first meeting regarding its decision to lay off almost 2, 200 employees.

The cuts will affect those working in the company’s call and walk-in centres. They come as part of a strategic realignment of its customer service delivery model, after customer feedback indicated that MultiChoice subscribers prefer using digital platforms to telephone or walk-in services.

Stakeholders attending the meeting included  representatives from the Communication Workers Union, the Media Workers Association of SA and the Information Communication Technology Union, as well MultiChoice’s own Work Place Forum.

MultiChoice group executive for corporate affairs Joe Heshu said: “We respect the spirit that prevailed in the meeting, which was one of open conversations and candour. As a responsible employer, we are empathetic to the plight of the employees who are being consulted as part of the proposed restructuring process.

“We are encouraged that the relevant labour unions share the same views around ensuring the well-being of our employees as we consult on a very difficult process.”

In an effort to exercise due diligence in ensuring it remains compliant with the letter and the spirit of the Labour Relations Act and in agreement with unions and employee representatives, the company has agreed to offer voluntary severance packages and other benefits to affected staff.

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