Tag Archives: Joe Heshu

MultiChoice shuts Nigeria, Zambia branches

Pay TV operator MultiChoice is among the South African companies to have closed branches in Nigeria and Zambia after being targeted in protests against the xenophobic attacks in South Africa’s Gauteng province.

Joe Heshu

A recent spate of xenophobic violence and looting, mainly directed at immigrant-owned shops across Johannesburg, has led to protests against South African-owned businesses elsewhere in Africa. In response, MultiChoice has closed its offices in Nigeria’s Lagos and Zambia capital Lusaka.

MultiChoice head of corporate affairs Joe Heshu said the branches would remain closed until the situation stabilises.

“We have had to shut branches and offices to safeguard customers and staff until further notice. MultiChoice is committed to uniting Africans through our programming and cultural initiatives. We advocate equality and condemn all forms of discrimination. The ongoing violence in South Africa against foreign nationals is against the spirit of Africa and counter-productive to the decades of work done by African leaders and well-meaning organisations to unite the continent.

“We are a proudly African company and although our story began in South Africa, today we represent the African continent in all its diversity through our presence across the region. We embrace and celebrate the diversity of varied nationalities, traditions, cultures and religions from across the continent and beyond.

“This is demonstrated through our multinational staff complement, our multicultural supply chain, as well as the local and international content that we showcase on both our DStv and GOtv platforms. We believe Africa’s full potential can only be realised through dialogue, peace and unity. This is a sombre period for every African on the continent and beyond, and we urge all our customers, followers and stakeholders to shun violence.”

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ICTU calls strike over MultiChoice job cuts

MultiChoice workers are making plans to stage a nationwide strike to protest at job cuts at the company.

The move comes weeks after MultiChoice revealed its intention to retrench more than 2,000 employees in its call centres and walk-in customer service centres.

According to the Information Communication Technology Union (ICTU), the underpaid workers of MultiChoice SA have decided to stand up for their rights even though the strike will affect all of MultiChoice’s 7.7 million DStv customers in South Africa who have made payment or service queries.

“This strike comes at the time when MultiChoice has deployed new integrated billing system on August 21 and it is experiencing its own failures,” the ICTU said.

“It is expected that the strike action will be adding fuel to the fire and ICTU will not stand on the sidelines and allow workers to be retrenched for fictitious reasons.

“What irritates workers most is that MultiChoice has secretly entered into a third-party agreement to service clients to perform current functions yet they claim technological usage is the reason to retrench.”

Joe Heshu, MultiChoice’s executive for corporate affairs, expressed disappointment at the strike call and said that the group would continue consulting with labour on the proposed restructure in the customer care division.

“This would be under the guidance of the commissioner appointed by the Commission for Conciliation, Mediation and Arbitration, in line with the Labour Relations Act,” said Heshu.

“The threatened strike action is not only unprotected, it is also illegal. We call on all parties to act in a manner that will ensure the best outcome for impacted employees.”

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