Kwesé opens customer experience centre
Sub-Saharan pay TV platform Kwesé TV has opened a customer care centre in Lagos.
Speaking at the centre’s launch, Zachary Wazara, executive director of Kwesé TV parent Econet Media, said the ‘experience centre’ would enhance the company’s retail arm and aid its 600-plus retailers. He added that this was especially important amid the interest in the ongoing FIFA World Cup football tournament, with games airing on Kwesé.
Kwesé TV general manager Elizabeth Amkpa said: “Our experience centre is a one-stop shop designed to support our multi-platform offering delivered via satellite TV, mobile and digital platforms. Whether you are interested in purchasing a Kwesé TV decoder, renewing your subscription or downloading the Kwesé TV or Kwesé iflix apps, we are here for you.”
The centre also features a ‘Free Zone’ that invites customers get a feel for Kwesé products in an interactive atmosphere.
Kwesé TV launched in Nigeria in October 2017. It is one of the three TV platforms in Nigeria that have exclusive rights to the World Cup, the others being SuperSports (on DSTV and GOtv) and StarTimes.